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Line Maintenance — AOG / MEL
Broken aircraft at outstation. MCC needs a mechanic. Vendor dispatches one. Full audit trail from the moment the phone would have rung to the moment the invoice is paid.
Specced
MCCAirline Dispatcher
Aircraft reports issue
AOG / MEL
Opens BelowWing portal
Sees vendor availability
at station
Posts dispatch request
A/C type, gate, issue
Dispatch timestamp
PlatformBelowWing
Routes request to vendor dispatcher
Push notification to vendor
Tracks AMT status
en route → planeside → working
Real-time ETA
to MCC portal
Vendor DispatchVendor Ops
Receives dispatch request
Select available AMT
or auto-dispatch nearest
Assigns AMT
Assignment timestamp
AMTMechanic on device
Device buzzes
with request details
Acknowledges
GPS: en route
GPS: arrives planeside
Troubleshoots
Comms with MCC
Parts needed?
Work complete
Logbook sign-off
Submit service entry
task + photos
GPS: departs
MCCRelease
Sees completion in portal
Releases aircraft
Full event record created
Vendor BillingAdmin
Reviews service entry
+ audit trail
Invoice auto-generated
from contract rates
Submits to airline
Invoice + full event record
attached
Data captured automatically
GPS timeline (en route → arrive → depart) Dispatch → acknowledge response time All comms (chat / SMS / WhatsApp) Task timeline + checklist Parts wait time Logbook photo / scan Worker profile + certs Total labor hours
Full-Handle / Transit Check
Scheduled ETOPS pre-departure inspection. AMT meets the aircraft at blocks-in. No dispatch — it's on the schedule. But the timeline and checklist still need to be captured.
Specced
PlatformBelowWing
Flight data feed
shows inbound ETA
Matches to scheduled
transit check
Notifies assigned AMT
with gate + ETA
Vendor DispatchPre-assigned
AMT pre-assigned
to scheduled check
Assignment on record
AMTMechanic on device
Sees inbound alert
on device
Heads to gate
GPS: transit to gate
Aircraft blocks in
GPS: arrives planeside
Runs pre-departure
checklist on device
Walk-around
Logbook review
Checklist complete
Submit service entry
GPS: departs
MCCVisibility only
Sees check complete
in portal
Aircraft released
Full record attached
Data captured automatically
GPS timeline Checklist completion items + times Logbook capture Flight data match (ETA vs actual) AMT response time (alert → planeside)
MCC Dispatch Portal
The free airline-side product. Uber-style dispatch replaces the call list. MCC sees who's available, taps dispatch, worker's device buzzes. This is what hooks the airline.
Specced
MCCAirline Dispatcher
Needs vendor service
at outstation
Opens BelowWing
(just a URL)
Sees real-time board
who's on / busy / idle
Taps "Dispatch"
on a worker
Selects service type
A/C, gate, issue
Watches worker
en route (GPS ETA)
Sees status updates
in real time
Service complete
event record available
PlatformBelowWing
Receives dispatch
Push to worker device
Streams GPS + status
back to MCC portal
Logs full event
comms + timeline
Attach to invoice
WorkerAny field role
Device buzzes
full request details
Acknowledges
in 1 tap
GPS: en route
GPS: on site
Performs service
Submits entry
GPS: departs
Data captured automatically
Dispatch → acknowledge time Response time (dispatch → planeside) GPS ETA accuracy Full event timeline Worker availability patterns
Ramp Services
Bags, pushback, towing, marshalling. Highest volume, most crew per turn. Where workforce analytics gets really interesting — and where ramp rash protection matters most.
Needs Input
PlatformBelowWing
Flight data:
inbound ETA
Notify assigned
ramp crew
Track all crew
positioning at gate
Log turn events
+ timestamps
Turn record
compiled
Lead / SuperRamp Supervisor
Assigns crew
to gate
Monitors turn
progress
Confirms turn
complete
Submits service entry
Ramp CrewMultiple agents
Clock in on device
Head to assigned gate
GPS: all crew
at gate?
Video walkaround
pre-service
Video: pre-condition
Bag offload
How to timestamp
bag events?
Bag load
outbound
Pushback / Tow
Video walkaround
post-service
Video: post-condition
Data captured automatically
GPS timeline (per crew member) Crew positioning (who was at gate) Pre/post video walkaround Turn time (blocks in → pushback) Crew count per turn
Open questions — need ramp ops input
  • How do we timestamp individual bag events (offload start/end, load start/end)?
  • Is pushback a separate event or part of the same turn entry?
  • How does marshalling fit — same crew or different?
  • Belt loader, ULD breakdown — what's the handoff look like?
  • How many crew typically per turn, and does it vary by aircraft type?
  • What does the supervisor actually check/confirm before signing off?
Cabin Cleaning
Turn cleans, deep cleans, RON cleans. The critical data point: when the crew arrived vs when they could actually start. Blocked by fueler? That's not the cleaner's delay.
Needs Input
PlatformBelowWing
Turn schedule
or dispatch
Assign crew to gate
Track crew location
+ access status
Clean record
with access delay data
Cleaning CrewLead + team
Clock in on device
Head to gate
GPS: arrive at gate
Can they board?
Fueler / caterer blocking?
Access delay
logged if blocked
Board aircraft
start cleaning
Clean start timestamp
Run checklist
by clean type
Turn vs deep vs RON
checklist items?
Lead confirms
complete
Submit service entry
GPS: depart gate
Data captured automatically
GPS timeline Arrive vs access time (delay attribution) Clean type (turn / deep / RON) Checklist completion Crew count + positioning Actual clean duration
Open questions — need cleaning ops input
  • What are the actual checklist items for turn clean vs deep clean vs RON?
  • How often do access conflicts happen (fueler, caterer blocking)?
  • Does the lead do a walkthrough inspection after the crew finishes?
  • How is crew size determined — by aircraft type or clean type?
  • Are there different quality standards the airline audits against?
Fueling
Fuel delivery, connection, fill, disconnect. Digital fuel slip replaces paper. Proves when the truck arrived, when it left, and that the fueler didn't cause the dent.
Needs Input
PlatformBelowWing
Fuel order
from airline
Route to fuel
dispatcher
Track truck
to aircraft
Digital fuel slip
+ timeline
Fuel DispatchFuel vendor ops
Receives fuel order
Assigns truck
+ operator
Assignment timestamp
Fuel OperatorTruck driver
Dispatched to gate
GPS: en route
GPS: arrive at A/C
Pre-fueling safety
check items?
Position truck
connect hose
Fueling start
Fuel aircraft
Fueling end
quantity captured
Disconnect
secure truck
Video walkaround
post-fueling
GPS: depart
Data captured automatically
GPS timeline Fuel quantity (gallons/liters) Digital fuel slip Safety checklist Post-fueling video Fueling duration
Open questions — need fueling ops input
  • What's on the pre-fueling safety checklist? Grounding, bonding, spill kit?
  • What data goes on a fuel slip? Quantity, grade, density, temp?
  • How does the fuel order originate — airline dispatch system, or paper?
  • Overwing vs underwing — different procedures?
  • Defueling — how often and what's the process?
Lav / Water Service
Quick turnaround service. Main value: proving the lav truck didn't cause the delay — the fueler who was parked in the way did.
Needs Input
DispatchVendor ops
Turn schedule
or dispatch request
Assigns lav/water
crew + truck
Lav / WaterCrew + truck
Dispatched to gate
GPS: en route
GPS: arrive at A/C
Access clear?
or blocked by other vendor
Connect service truck
Service lav
Fill potable water
Water quality /
contamination checks?
Disconnect, depart
Submit service entry
GPS: depart
Data captured automatically
GPS timeline Service type (lav / water / both) Access delay attribution Service duration
Open questions
  • Are there water quality / contamination checks? How are they recorded today?
  • Lav and water always done together, or separate dispatches?
  • Any safety checklist items specific to lav service?
Cargo / Freight
ULD handling, load/unload, weight and balance. Higher complexity, higher stakes. Load plan compliance is safety-critical. Probably the last service we build out fully.
Planned
PlatformBelowWing
Flight inbound
with cargo manifest
How does load plan
get to handler?
Track offload
+ load events
Cargo record
compiled
Cargo CrewHandlers
Crew assigned
to flight
GPS: at cargo area
Offload inbound
cargo / ULDs
ULD tracking
scan / manual?
Stage outbound
cargo per load plan
Load aircraft
Weight manifest
sign-off process?
Secure cargo
close doors
Submit service entry
Early stage — need cargo ops to scope this
  • How does the load plan flow from airline → handler today?
  • ULD tracking — barcode scans, RFID, or manual?
  • Weight manifest sign-off — who signs, how is it recorded?
  • Piece count verification — how is discrepancy handled?
  • Dangerous goods — special handling workflow?
  • What makes cargo different from bags (ramp crew handles bags)?
De-icing
Seasonal but critical. Type I / Type IV application. Holdover times are safety-critical — if the data isn't captured right, planes don't fly. Huge liability surface.
Planned
AirlineRequests de-ice
De-ice request
from flight ops
Request sent
to de-ice vendor
Receives holdover
start time
Depart within
holdover window?
De-ice DispatchVendor ops
Receives request
Assigns crew
+ truck
Fluid inventory
management?
De-ice CrewOperators
Dispatched to A/C
GPS: arrive at A/C
Apply Type I
(anti-ice)
Type I start/end
+ concentration
Apply Type IV
(de-ice)
Type IV start/end
+ concentration
Holdover time
STARTS NOW
Holdover start
timestamp (critical)
How is holdover
communicated to
flight crew today?
Submit service entry
fluid qty + temps
Data captured automatically
GPS timeline Fluid type (I / IV) Fluid concentration Fluid quantity (gallons) OAT (outside air temp) Holdover start timestamp Application start/end per fluid
Early stage — need de-ice ops input
  • How is holdover time communicated to flight crew today? Radio? Paper form?
  • Type I vs Type IV — always both, or conditional?
  • Fluid concentration varies by temp — how is this decided/recorded?
  • Remote de-ice pads vs gate de-ice — different workflows?
  • Fluid inventory tracking — per truck? Per station?
  • Re-application if holdover expires — how does that flow work?
Billing — Field to Invoice
The cross-cutting flow. Every service generates data. That data becomes a service entry. The entry becomes an invoice. The invoice has the full audit trail attached. No more "why did this cost 6 hours?"
Specced
Field WorkerAny role
Service complete
Submit service entry
from device
Task + time + GPS
+ media attached
PlatformBelowWing
Receives service entry
Attaches full event record
GPS + comms + checklist + media
Matches to contract
rate schedule
Calculates line items
labor + materials + fees
Draft invoice
generated
Vendor BillingAdmin
Reviews draft invoice
+ audit trail
Correct?
adjust if needed
Approves &
submits to airline
Airline FinanceAccounts Payable
Receives invoice
in portal
Clicks into event record
sees full timeline
6 hours labor
justified?
Sees parts wait (2h)
+ actual work (3.5h)
Invoice approved
no dispute
What makes the invoice undisputable
GPS-verified arrival/departure Timestamped comms log Checklist completion record Parts request + wait time Photos / video / logbook scans Contract rate auto-match Worker profile + certifications
Action
Trigger
Data Capture
Decision
Output
Gap / Question